FAQ’s

OUR CLIENT’S FREQUENTLY ASKED QUESTIONS :

What are your product photography rates?
Please see our starting prices on the pricing menu of this website.

However, each product photography assignment is unique in terms of production logistics and client needs. Upon your inquiry, we will request for the necessary information that will assist our team to generate a fair quotation.

What are your payment terms & modes?
We require a 50% deposit upon booking, & balance within 30days after invoicing. Payment modes are via cheque, bank transfer or M-pesa. Different payment plans may be arranged based on the assignment at hand.

Will you issue me with a VAT receipt?
Yes. We are VAT compliant, & hence we issue VAT receipts with every invoice.

Can photograph my products at my store or warehouse?
Yes. Our workflow & equipment is flexible to conveniently photograph many or bulky products on-location.

Can you collect my products, do the photography & deliver them back?
Yes.

Can I add my ideas on how I want my products photographed?
Yes. Upon inquiry, we will request your ideas & preferred look & feel for your product photos, & hence the images will be most effective for your intended purpose.

Can I have the raw digital photo files & take care of the editing myself?
No. We photograph products knowing how to complete the final look at the editing phase. Another editor may face challenges working with our raw files and technics of photography to achieve acceptable results.

Are the final images ready for upload to our website or online store?
We take time to understand our client’s end use of the images. Hence, we are able to prepare final images ready for your intended use. We also collaborate with your website developer and prepare images that meet your website images specification for optimum results.

Can you add a watermark to my product images?
Yes.

How soon will the product images be ready?
This is determined by the specific assignment at hand. Upon your inquiry, we will request for the necessary information that will assist our team to determine the turnaround time. 

How do I get the final images?
All images are delivered online via Google Drive, Dropbox, Wetransfer or saved onto clients’ digital storage devices.

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