FAQ’s

OUR CLIENT’S FREQUENTLY ASKED QUESTIONS :

How much do you charge for product photography?
Each product photography assignment is unique in terms of production logistics. Upon your inquiry, our team will email an inquiry form to you, requesting for the necessary information that will assist our team to generate a fair quotation.

 

How soon will the product images be ready?
This also is determined by the specific assignment at hand. Upon your inquiry, our team will send an inquiry form to you requesting information that will assist our team to determine the turnaround time.

 

Can I add my ideas on how I want my products photographed?
Yes. Upon inquiry, we will request your ideas & preferred look & feel for your product photos, & hence the images will be most effective for your intended purpose.

 

Can you come and photograph my products at my store or warehouse?
Yes. Our workflow & equipment is flexible to conveniently photograph bulky products on-location. An additional fee is considered for this.

 

Can you collect my products, do the photography & deliver them back?
Yes. An extra fee is charged for this service.

 

What are your payment terms & modes?
We require a 50% deposit upon booking, & balance within 30days after invoicing. Payment modes are: cheque, bank transfer or M-pesa. Different payment plans may be arranged based on the assignment at hand.

 

Will you issue me with a VAT receipt?
Yes. We are VAT compliant, & hence we will issue VAT receipts with every invoice.

 

Can I have the digital photo files & get someone else to edit?
No. We photograph products knowing how to complete the final look at the editing phase. Any other editor may face challenges using our digital files to achieve acceptable results.

 

Are the final images ready for upload to our website or online store?
We take time to understand our client’s end use of the images. Hence, we are able to prepare final images ready for your intended use. We will images that meet your specific website specifications.

 

Can you add a watermark to my product images?
Yes.

 

How do I get the final images?
All images are delivered online via Google Drive, Dropbox, Wetransfer or saved onto clients’ digital storage devices.

 

What are your high-resolution photo specifications?
For above the line advertising, we deliver 240dpi, 24megapixels (or more upon request) TIFF or PSD file formats.